Refund & Delivery Policy
Short version: you get your file straight away, and if anything goes wrong with it we will re-send it or refund you in full. Your choice.
1. What we sell
Calivia Co. sells digital products only. Every item is a PDF file that you download and keep. Nothing is posted, nothing is shipped, and there is no physical item to return.
2. How delivery works
Your download becomes available the moment your payment is confirmed. The link is checked against your payment on our server before the file is released, so it cannot be shared or guessed by anyone who has not paid.
Download links stay valid for 7 days from purchase. Please save the file to your own device during that time. If your link expires before you managed to save it, contact us and we will send it again at no charge.
If your download does not appear immediately after payment, check your spam folder for the receipt, then email us. Do not pay a second time.
3. Refunds
Because our products are delivered instantly and cannot be returned once downloaded, purchases are final as a general rule. This is standard for digital goods.
However, we will re-send your file or refund you in full, whichever you prefer, in any of these situations:
- The file will not open, or downloads incomplete or corrupted
- You received the wrong product
- Your download link expired before you were able to save the file
- You were charged more than once for the same order
- The product is materially different from how it is described on our website
Requests should be made within 30 days of purchase. There are no forms to fill in and we will not argue the point. We would rather fix the problem than keep money from someone who is unhappy.
4. What is not covered
To be straightforward about the limits, we cannot refund because:
- You changed your mind after downloading a working file
- You bought the wrong product by mistake, although we will usually swap it for the one you meant
- You do not have a printer, or your printer produces a poor result. All products are A4 and print on any standard home printer
- You expected different content from what the product description sets out
If you are unsure whether a product is right for you, email us before buying and we will tell you honestly.
5. How to request a refund or re-send
Email caliviaco@gmail.com with:
- The email address you used at checkout
- The product name
- The approximate date of purchase
- What went wrong, and whether you want the file re-sent or a refund
We reply within two business days. Approved refunds are processed back to your original payment method. Your bank or card issuer then decides how quickly the money appears, which is usually between 5 and 10 business days and outside our control.
6. Cancellations
We do not run subscriptions. Every purchase is a single, one-off payment, so there is nothing to cancel and no recurring charge to worry about.
7. Pricing and currency
All prices are shown in US dollars (USD). Cards issued outside the United States are accepted and your bank converts the amount automatically. Your bank may add its own currency conversion or international transaction fee, which we do not receive and cannot refund.
8. Contact
Calivia Co.
50 Ile-Ogbo Street, Ifako Ijaiye, Lagos, Nigeria
Email: caliviaco@gmail.com
Phone: +234 808 882 5560
Last updated 27 July 2026